Terms & Conditions (Terms of Service)

1. Introduction

Welcome to SunCare-EG, an online store specializing in cosmetics and skincare products from multiple trusted brands.
By using our website, making a purchase, or creating an account, you agree to follow these Terms & Conditions.
Please read them carefully. If you do not agree with any part of these terms, you should stop using our website immediately.

2. Use of Our Website

By accessing this website, you confirm that you:​

  • Are at least 18 years old
  • Will not misuse our site or attempt harmful actions
  • Will comply with local laws while using our services
We reserve the right to refuse service to anyone who violates these rules.

3. Our Products

We sell cosmetics, skincare, and beauty products from various international and local brands.

  • Ingredients and product claims are provided by the manufacturers
  • We do not manufacture or alter any products ourselves
  • Always perform a patch test before using any new product
We are not responsible for allergic reactions or misuse of products.

4. Pricing & Availability

  • Prices may change without notice
  • Discounts and promotions may have limited duration
  • Some products may go out of stock unexpectedly

5. Orders & Payments

When placing an order:

  • You must provide accurate contact and shipping details
  • Payment methods may include:( Cash on delivery - Online payment (Visa, MasterCard, etc.) - Wallets or local payment gateways )
We reserve the right to refuse or cancel any order if fraud or incorrect information is suspected.

6. Shipping & Delivery

We do our best to deliver orders as quickly as possible.

  • Delivery times may vary by location
  • Delays can occur due to weather, holidays, or courier issues
  • You will be contacted for delivery confirmation
  • If we cannot reach you after multiple attempts, the order may be returned or cancelled

7. Returns & Refunds

We accept returns under the following conditions:

  • Products must be unopened, unused, and in original sealed packaging
  • Returns must be requested within 2 - 4 days

Refunds may be issued as:

  • Store credit
  • Replacement product
  • Partial or full refund (based on condition and proof)