1. Introduction

At SunCare-EG, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we are here to help. This Return & Refund Policy explains how returns, replacements, and refunds work on our website.

2. Eligibility for Returns

For hygiene and safety reasons, cosmetics and skincare items have special return rules. We accept returns only if the product is:

  • Unopened
  • Unused
  • In its original sealed packaging
  • In the same condition received
  • Returned within 2 -4 days of delivery
If the product has been opened, used, tested, or unsealed, we cannot accept the return.

3. Products That Cannot Be Returned

For health and safety reasons, the following items are non-returnable:

  • Used or opened skincare products
  • Any product without original packaging
  • Clearance or “Final Sale” items
This is standard practice for all cosmetics and personal-care stores.

4. Wrong, Damaged, or Defective Items

If the item you received is:

  • Damaged
  • Leaking
  • Broken

We will replace it for free. To process this, you must:

  • Contact us within 48 hours of receiving the order
  • Send photos or videos showing the issue
  • Broken

5. How to Request a Return

  • Phone :
  • Email

send us this details :

  • Your full name
  • Order number
  • Phone number
  • Reason for return

Our team will respond within 24 hours and guide you through the return process.

6. Cancellation Policy

  • Before it is shipped → Full refund
  • After shipment → Treated as a return request

7. Important Notes

  • We are not responsible for allergic reactions — ingredients are provided by the manufacturer
  • Packaging design may vary according to brand updates